4 Personality Traits of an Effective Medical Assistant
Be it in a large hospital or small family practice, medical assistants are a necessary part of any healthcare organization. MAs are essential healthcare professionals, performing both clinical and administrative tasks. On any given day, an MA can find themselves answering phones, taking electrocardiograms, scheduling appointments, dealing with bookkeeping, or explaining a treatment plan to a patient. The world they live in is diverse, demanding, and necessary. The following are four personality traits that make for exceptional, successful MAs.
MAs are often the face of healthcare. They greet patients, answer telephones, and talk people through what’s happening with a given procedure or test. It’s common for patients to feel anxious or worried during an examination or treatment, so a positive attitude from the healthcare worker changing their dressing or running a test can make all the difference in a patient’s morale.
If an MA feels good about their job and their environment, then the patient will feel better about being a patient. A smile, an understanding answer to a question, or a reassuring explanation of a test are essential to effective healthcare.
Related resource: What Does a Medical Assistant Do?
Healthcare workers often encounter patients at moments of extraordinary vulnerability. Medical assistants will occasionally find themselves in a position where they are the closest human being to someone in a moment of emotional crisis. When that happens, it’s necessary for an MA (or a nurse, or any other healthcare worker) to maintain their composure and have an appropriate empathic response to the patient.
Being a healthcare worker is a technical job, but it’s also a deeply human and caring one. Empathy will be essential for any MA in any patient interaction, be it routine or not.
Related resource: The Greatest Benefits of Becoming a Medical Assistant
Both the clinical and administrative sides of healthcare depend on MAs. Medical assistants take medical histories, authorize prescriptions, and perform tests. Care and precision are important in every situation, and there is often little room for error. Dedication to accuracy and precision will serve an MA well in all avenues of their professional career, and, in turn, their accuracy and precision will better serve others.
Related resource: How to Collaborate With the Physician: 7 Tips for New Medical Assistants
Integrity is one of Ameritech’s Five-Star Values, and for good reason. As we say in our statement of values:
We foster a culture of integrity where institutional principles of open communication, ethical decision-making, and humility are encouraged, expected, and demonstrated consistently. Not only is doing the right thing simply how we do business, but our actions reveal our commitment to truth telling and respecting the moral wholeness of every person without conditions or limitations.
Doctors, nurses, hospital administrative staff and (most importantly) patients depend on the work that MAs do. When a medical assistant begins a shift, they are not just clocking in at work. They are devoting themselves to a career of service to others. At Ameritech, we are similarly devoted to fostering the necessary positivity, empathy, professionalism, and integrity in future MAs.
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